Product FAQ
Privacy Policy:
Tucker Auto-Mation (TAM) Shopping
Dear Valued Customer,
We understand and share your concern about privacy. We want to assure you that Tucker Auto-Mation respects your privacy. Tucker Auto-Mation does not sell, rent, or loan any personally identifiable information regarding its customers to any third party. We do collect passive information on products browsed via log files and we analyze this information in aggregate to ensure our site is merchandised in a manner that adds the most convenience and value to our customers. When an order is placed, we collect basic information including your name, home address, phone, and email address. We use this information to confirm your order and to respond to any questions you may have. Where required, we also share this information with certain intermediaries (UPS, Fedex) strictly to process and ship your order. Please see below for complete details:
Privacy and Security Statement
Our Commitment
As part of our commitment to you, our customers, we have published below our privacy and security policies. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy. Thank you for putting your trust in us.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an Email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
Your Information
This site uses a secure online order form for customers to purchase products and services. We collect customer contact information, such as Name, Email, Phone Number, and Address, and financial information, such as Credit Card Account Information. Contact information from the order form is only used to process and ship orders to our customers and to get in touch with them when necessary. Financial information collected is used to bill the customer for products and services they have purchased or requested.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All online transactions are handled with industry-standard SSL encryption. When you place an order online, your personal information and credit card information are encrypted (scrambled) using this technology before being sent over the Internet. This makes it virtually impossible for your information to be stolen or intercepted while being transferred through cyberspace (the Internet). When we receive your order, it is kept encrypted until we're ready to process it. When you proceed to the online checkout, your browser will automatically be switched to the secure server. This can be verified by the "https" displayed in your browsers address field as shown in the image below:
Contact Us
Tucker Auto-Mation Holding
1081 3rd St.
North Versailles, PA 15137
Toll Free: 1-855-8 TUCKER
Tel: 412-823-2537
Fax: 412-816-1862
Email: sales@tuckerauto-mation.com
WEB: www.tuckerauto-mation.com
Returns:
To return an order you must receive a A return merchandise authorization (RMA), please fill out the form below. No RMA's will be issued by phone, please fill out the RMA request form below. No return will be accepted without an RMA being issued.
Purchases may be returned for any reason within 30 days. We do not accept returns after 30 days from delivery.
Item(s) MUST be returned in their original shipped condition and include all related parts, factory packaging and instructions.
All returned orders are assessed a 10% return fee. Shipping and handling fees are not refundable.
Items returned incomplete are subject to additional fees to replace or repack components (IE: batteries, visor clips, instructions, etc.). Items returned damaged, used, or non re-sell-able are not refunded.
(....) are not returnable. All of our (...) are made to order and cannot be resold or returned to our vendor therefor we cannot except them back. We are sorry for any inconvenience this may cause.